A blog post by Christine Piccirillo from the Callagy Law Liaison Team
Click Here for The Importance of Emotional Rapport – Part I
The following article was written by Callagy Law’s Legal Team, and will focus on many common questions and concerns surrounding new developments, legal matters, and other procedures within the field of healthcare law Medical Revenue Recovery, PIP, Workers Compensation, and Commercial Insurance. Our mission is to answer any questions and give knowledge to many different aspects of these matters.
I would like to start the discussion of emotional rapport with a statement as to what it is not. It is not phony; it is not a trick; it is not a tactic; it is not manipulative. Emotional rapport is engaging with people on a personal level so that they appreciate you and you appreciate them beyond your immediate common interest. It is an incredibly important aspect of any relationship, whether personal or professional. When you connect with people in this way you build and develop deeper, more meaningful relationships, which tend to last much longer than other less-profound relationships.
I am a client liaison for Callagy Law, meaning my main function is interacting with our medical provider clients to assist them with recovering revenue from insurance carriers. This effort takes place across all categories of medical claims—PIP (Personal Injury Protection) / No Fault, Worker’s Compensation (WC), and Commercial Insurance (CI)—and across all types of medical providers—from hospitals to surgeons, from surgery centers to physical therapists. My relationships with our clients must be meaningful and profound for the firm to be successful at obtaining for those clients as much money as possible, as quickly as possible.
Click Here for The Importance of Emotional Rapport – Part I
Most often, emotional rapport does not just happen—it is built. “Love at first sight” does happen, but it is a rare exception. Most meaningful relationships are built over time and are nurtured because they are important. This can happen by having common interests, or sharing beliefs, values, and goals. You need not agree on things, but you need to interact in ways where you communicate these things and gain an understanding and appreciation of the other person’s views, feelings, story—and everyone has an interesting story. We are all stars in the movie of our lives, and all of them are fascinating when understood from the perspective of the star. Some people say that “when people are like each other they tend to like each other.” While this is probably true, it does not have to be the case. You can build emotional rapport with virtually anyone, because we are all human, and all humans face the same struggles for financial security, for relevance, for validation.
Building rapport builds a relationship on an emotional level, which then allows us to gain trust and understanding of and from our clients. This allows us to be seen as a valuable asset, which we are and will be. I want to be more for my clients than simply their client liaison; I want to be a trusted advisor to my clients.
We hope you have found this information helpful and interesting. Please reach out to us here with any questions or comments regarding healthcare legal matters, or if you are a medical provider that has questions regarding Medical Revenue Recovery, PIP, Workers Compensation, and Commercial Insurance.. Feel free to search us on Facebook, Twitter or LinkedIn! Additionally you can subscribe to our daily videos on YouTube.
Click Here for The Importance of Emotional Rapport – Part I
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Importance of Emotional Rapport—Part II | Callagy Law #CallagyCoaching, #CallagyLaw, #Clients, #CustomerService, #EmotionalRapport, #Liaisons, #Providers
