Sean Callagy - Attorney and Entrepreneur: clients

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Friday, December 4, 2015

The Importance of Trust | Callagy Law

Helpful Hints for Gaining Client Trust and Appreciation

The following article was written by Callagy Law’s Legal Team, and will focus on many common questions and concerns surrounding new developments, legal matters, and other procedures within the field of healthcare law Medical Revenue Recovery, PIP, Workers Compensation, and Commercial Insurance. Our mission is to answer any questions and give knowledge to many different aspects of these matters.

As with any meaningful relationship, trust between you and your client is essential. Business relationships are always best when they are for the long-term. Relationships that last help to generate repeat business and help with new relationships when happy clients refer your services to others. This is all made possible by Trust.

As a client liaison with Callagy Law, I am responsible for helping identify, assemble and pursue medical provider claims against insurance carriers. This includes PIP (No-Fault/MVA) claims, Workers Compensation (WC) claims and Commercial Insurance (CI) claims. The foundation of this relationship is a firm belief by the medical provider that I am knowledgeable, thorough, competent and responsive. Clients need to believe that I am identifying the right claims—all the right claims, I am gathering all the necessary documents, for all the relevant dates of service, and seeing the claim through to its resolution. This belief is Trust.

Trust, however, also has an emotional component. You and your client need to genuinely appreciate each other. One of the best ways to start building a long-lasting relationship with your client is by expressing your thanks and gratitude. Pick up the phone, and give them a call to express how you appreciate their business and how much they, personally, mean to you. Spending the time to communicate your gratitude with your clients goes a long way. Perhaps a phone call is not the right approach—maybe a thank you lunch, an occasional box of treats, a card on a birthday, or perhaps just being helpful and thoughtful in your interactions.

Responsiveness is also an important component. Your clients depend on you to keep them informed. It is true that we all vary in our needs and desires for information–some clients like to be informed about everything and some prefer to be told only about the more significant developments. Communicating with clients regularly puts them at ease.

Building relationships with your clients is something that takes time, patience, and effort. The result is Trust. The outcome is a profound and lasting relationship that is both meaningful and mutually beneficial.

We hope you found the information provided in this article helpful to various questions you may have had concerning the healthcare industry. For information pertaining to our services for medical providers, please click here. Please note, Callagy Law has recovered over $175,000,000 for medical providers, and that number grows daily. Please free to reach out to Sean Callagy of Callagy Law at any time for questions you may have concerning personal and business matters. Callagy Law offices are located conveniently in Paramus, NJ. Beyond the scope of information, Sean Callagy has developed multiple areas of our healthcare legal practice and business coaching. Feel free to connect with us on Facebook, Twitter or LinkedIn! Additionally you can subscribe to our daily videos on YouTube.

Learn More About Callagy Law Here:

The Importance of Trust | Callagy Law #Appreciation, #CallagyLaw, #Clients, #Liaisons, #MedicalProviders, #Team, #Trust

Friday, November 27, 2015

Importance of Emotional Rapport—Part II | Callagy Law

A blog post by Christine Piccirillo from the Callagy Law Liaison Team

Click Here for The Importance of Emotional Rapport – Part I

I would like to start the discussion of emotional rapport with a statement as to what it is not. It is not phony; it is not a trick; it is not a tactic; it is not manipulative. Emotional rapport is engaging with people on a personal level so that they appreciate you and you appreciate them beyond your immediate common interest. It is an incredibly important aspect of any relationship, whether personal or professional. When you connect with people in this way you build and develop deeper, more meaningful relationships, which tend to last much longer than other less-profound relationships.

I am a client liaison for Callagy Law, meaning my main function is interacting with our medical provider clients to assist them with recovering revenue from insurance carriers. This effort takes place across all categories of medical claims—PIP (Personal Injury Protection) / No Fault, Worker’s Compensation (WC), and Commercial Insurance (CI)—and across all types of medical providers—from hospitals to surgeons, from surgery centers to physical therapists. My relationships with our clients must be meaningful and profound for the firm to be successful at obtaining for those clients as much money as possible, as quickly as possible.

Click Here for The Importance of Emotional Rapport – Part I

Most often, emotional rapport does not just happen—it is built. “Love at first sight” does happen, but it is a rare exception. Most meaningful relationships are built over time and are nurtured because they are important. This can happen by having common interests, or sharing beliefs, values, and goals. You need not agree on things, but you need to interact in ways where you communicate these things and gain an understanding and appreciation of the other person’s views, feelings, story—and everyone has an interesting story. We are all stars in the movie of our lives, and all of them are fascinating when understood from the perspective of the star. Some people say that “when people are like each other they tend to like each other.” While this is probably true, it does not have to be the case. You can build emotional rapport with virtually anyone, because we are all human, and all humans face the same struggles for financial security, for relevance, for validation.

Building rapport builds a relationship on an emotional level, which then allows us to gain trust and understanding of and from our clients. This allows us to be seen as a valuable asset, which we are and will be. I want to be more for my clients than simply their client liaison; I want to be a trusted advisor to my clients.

We hope you have found this information helpful and interesting. Please reach out to us here with any questions or comments regarding healthcare legal matters, or if you are a medical provider that has questions regarding Medical Revenue Recovery, PIP, Workers Compensation, and Commercial Insurance.. Feel free to search us on Facebook, Twitter or LinkedIn! Additionally you can subscribe to our daily videos on YouTube.

Click Here for The Importance of Emotional Rapport – Part I

Learn More About Callagy Law Here:

Importance of Emotional Rapport—Part II | Callagy Law #CallagyCoaching, #CallagyLaw, #Clients, #CustomerService, #EmotionalRapport, #Liaisons, #Providers

Wednesday, April 29, 2015

Time Management for Client Liaisons

Time Management for Client Liaisons #Callagylaw, #Clients, #Files, #Liaisons, #Providers

Rapport: The Key to Bartending and Callagy Law Client Relations

As part of our training as Callagy Law client liaisons, we learned about developing emotional rapport with our clients. When I heard this, I could not help but recognize how similar this was to bartending. I did not think any of the skills I learned as a bartender would transfer to my new job as a client liaison at the firm, but developing rapport was something I knew about.

Mixing a good drink is only the beginning of a bartender’s skills. As with any other job, bartending requires a certain basic skill level appropriate for the job. With bartending that basic skill is the ability to make a drink your customers will want and enjoy. The real expertise in bartending, though, lies in a bartender’s ability to connect with the patrons. For the most part, drinks from one bar to the next are not going to be very different. Very little often distinguishes one bartender’s drink-making ability from another’s. The difference between wanting to drink at one locale versus another commonly comes down to which bar/bartender makes you most comfortable.

I was always considered to be a fairly sociable person, and I put it to good use as a bartender, connecting with complete strangers through a quick chat or a few probing but welcomed questions. I liked the idea of using my social skills in support of my job, and so, I always enjoyed my role as bartender.

Now, as a client liaison, I need to employ that same skill—developing rapport with my client base. I want my clients to relate to me the way a bar patron relates to a great bartender. Obviously being a liaison requires skills and activity way beyond just being a good listener for someone intoxicated or on the way to being intoxicated, but the one aspect of rapport is similar. A client liaison at our firm is expected to greatly assist medical providers in so many substantive ways. Knowledge, experience, focus diligence, responsiveness are all incredibly important. But all of those things should be part of a package that is surrounded by a deep and meaningful rapport.

It is a challenge, but, I must say, I was a pretty good bartender.

Learn More About Callagy Law Here:

Rapport: The Key to Bartending and Callagy Law Client Relations #Callagylaw, #Clients, #Liaison, #Rapport